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Module 1 – QM basics for production and service provision.
Contents:
- Working techniques (moderation / visualization / presentation).
- Reasons for management systems
- How is quality measured?
- Documentation of a QM system
- The ISO 9000 family
- Presentation of quality data
Module 2 – Tools and methods of quality management
Contents:
Quality tools
- Defect collection card
- Histogram
- Quality control chart
- Pareto analysis
- Correlation chart
- Brainstorming
- Cause-effect diagram
Management tools
- Affinity diagram
- Relation diagram
- Tree diagram
- Portfolio
- Action plan
- Flowchart
- Pair comparison
- Morphological box
Methods of error prevention
- FMEA
- Poka Yoke
Analytical methods for measuring performance improvement
- GAP model
- SWOT analysis
- CIP and Kaizen
Module 3 – Statistical methods
Contents:
- Sampling and control charts – introduction
- Basics / normal distribution
- Process control with control charts for measured values
- Process control with control charts for counting results
- Meaning and principle of measurement capability tests
- Sampling tests
Scope of services
- Comprehensive and appealing training material
- Certificate of participation
- Free space for exchange of experience and knowledge transfer
